Products marked Available to Ship are generally dispatched within 1–2 business days. Pre-order items have an estimated shipping date shown on the product page, at checkout and in your confirmation email.

Once your order has been dispatched, you'll receive an email with your tracking details. Tracking can take up to 24 hours to become active. You can also log in to your account on the website to view your order history and tracking.

Delivery costs depend on your postcode and the dimensions and weight of the products you're ordering. Enter your postcode on the product page to see the applicable shipping cost.

1. A Pre-order item is on order with our supplier and isn't currently available for immediate dispatch. The date shown is an estimate only and may change. If you need something urgently, we recommend choosing an in-stock product.

Contact Customer Care as soon as possible. Depending on your order status, we may be able to change your delivery address, add or remove items, or cancel your order where eligible.

Eligible change-of-mind purchases can be returned within 28 days, provided they're unused, unassembled and in their original unopened packaging. Some products are excluded from change-of-mind returns. For more information click here

Contact Customer Care with your order details and information about the issue, including photos or videos where helpful. We'll guide you through the next steps.

These conditions may be subject to change and applied at the discretion of Baby Village. We reserve the right to refuse a price match request.

Our standard courier service for furniture is "to door" only. The customer is responsible for getting items through doorways and up stairs.

Yes we do.

Price Match Conditions

Item must:

• have a minimum value of RRP $100
• be identical in Brand, Model, Colour, Design, etc.
• be in stock at both retailers at time of purchase
• be available for review on retailer’s website or in a current catalogue
• be a regularly stocked item at Baby Village
• be in original packaging and not floor or demonstration stock
• be available for purchase from the supplier (e.g. item is not discontinued)
• be price matched at time of purchase

Retailer must:

• Be based in Australia
• Be a “Baby Industry” store (e.g. no pharmacies or department stores)

• • Not be an online-only store
  • Outside Sydney metro any freight charges will be added to the matched price
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• For more info click here