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FAQS
How long will my order take to be dispatched?
Products marked Available to Ship are generally dispatched within 1–2 business days. Pre-order items have an estimated shipping date shown on the product page, at checkout and in your confirmation email. For more delivery & shipping information click here
How can I track my order?
Once your order has been dispatched, you'll receive an email with your tracking details. Tracking can take up to 24 hours to become active. You can also log in to your account on the website to view your order history and tracking.
How much does delivery cost?
Delivery costs depend on your postcode and the dimensions and weight of the products you're ordering. Enter your postcode on the product page to see the applicable shipping cost.
What does Pre-order mean?
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A Pre-order item is on order with our supplier and isn't currently available for immediate dispatch. The date shown is an estimate only and may change. If you need something urgently, we recommend choosing an in-stock product.
Can I change or cancel my order?
Depending on your order status, we may be able to change your delivery address, add or remove items, or cancel your order where eligible. Contact Customer Care as soon as possible.
What is your returns policy?
Eligible change-of-mind purchases can be returned within 28 days, provided they're unused, unassembled and in their original unopened packaging. Some products are excluded from change-of-mind returns. For more information click here
What should I do if my product is faulty?
Contact Customer Care with your order details and information about the issue, including photos or videos where helpful. We'll guide you through the next steps.
Where can I Click & Collect my order?
We offer Click & Collect from 3 Sydney locations:
> Miranda
How long will you hold my Click & Collect order for?
We know life with a little one gets busy so we will hold your order for 14 days.
Do you offer Price Matching?
Yes we do. Please check the following price matching policy:
Item must:
• have a minimum value of RRP $100
• be identical in Brand, Model, Colour, Design, etc.
• be in stock at both retailers at time of purchase
• be available for review on retailer’s website or in a current catalogue
• be a regularly stocked item at Baby Village
• be in original packaging and not floor or demonstration stock
• be available for purchase from the supplier (e.g. item is not discontinued)
• be price matched at time of purchase
Retailer must:
• Be based in Australia
• Be a “Baby Industry” store (e.g. no pharmacies or department stores)
• Not be an online-only store
• Outside Sydney metro any freight charges will be added to the matched price
For more info click here