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Delivery & Shipping

Dispatch and Order Handling Timeframes

Products marked 'Available to Ship' are generally dispatched within 1–2 business days.

Orders containing pre-order or backorder items will usually be held until all items are available for dispatch.

Customers who would prefer to receive their in-stock items sooner can contact Customer Care to request a split shipment. Additional shipping charges may apply.

During major sale events and peak trading periods, dispatch times may be longer than usual.

Delivery Timeframes

Estimated delivery times begin after an order has been dispatched. These timeframes are estimates only and may vary due to courier networks, weather events or peak trading periods.

Location	Estimated Delivery Time
NSW Metro & ACT	Approximately 2 business days
NSW Regional	Approximately 3–4 business days
VIC & QLD Metro	Approximately 2–3 business days
VIC & QLD Regional	Approximately 2–5 business days
Far North QLD & Remote Areas	Approximately 5–12 business days
SA	Approximately 2–5 business days
WA & NT	Approximately 4–13 business days
TAS	Approximately 3–8 business days

Delivery exclusions: Christmas Island, Norfolk Island and postcodes 0880, 0881, 4875 and 6799.

Where We Deliver

Baby Village ships to most locations across Australia. At this time, we only ship within Australia and are unable to deliver to the following locations:

Christmas Island
Norfolk Island
Postcodes 0880 and 0881 (Northern Territory)
Postcode 4875 (Queensland)
Postcode 6799 (Western Australia)
Overseas destinations (including New Zealand and Australian external territories)

We do not currently offer international shipping.

Delivery Partners

Once your order is shipped, you will receive an email containing a tracking ID number and link. Be sure to check your junk/ spam folder in case it lands in there!

Note: tracking details may take up to 24 hours to be visible.

If your order has been shipped via Australia Post, you can track your parcel on the Australia Post website using the link provided in the shipping confirmation. You can track your parcel with or without a MyPost account and via the AusPost app. The website provides a quick and safe way to check on parcels and MyPost customers can easily see all their parcels in one place. The App has additional benefits such as near-real-time tracking notifications and more control over your delivery.

If your order has been shipped via Direct Freight, you can track your parcel on the Direct Freight website using the link provided in the shipping confirmation.

Tracking Your Delivery

Once an order has been dispatched, customers receive an email containing their tracking details.

Tracking updates can take up to 24 hours to appear after dispatch.

If tracking hasn't updated after this time, Customer Care will investigate if required.

Delivery Instructions / Authority to Leave

Delivery Instructions

Customers may provide delivery instructions during checkout.

While we pass these instructions on to the delivery carrier, they cannot always be guaranteed.

Authority to Leave

Whether a parcel can be left unattended depends on the delivery carrier and the customer's delivery preferences.

If a parcel cannot be safely left, the courier may leave a collection card or arrange another delivery attempt.

If Nobody Is Home

If the customer isn't available when delivery is attempted:

Australia Post: Delivery may be attempted again or redirected to the customer's local Post Office for collection.

Courier Deliveries: The courier may leave a calling card or contact the customer to arrange another delivery.

The exact process depends on the delivery carrier.

PO Box Deliveries

Baby Village can deliver many items to PO Boxes.

Some oversized products and freight deliveries cannot be delivered to a PO Box.

Large & Bulky Items

Large furniture and oversized products are delivered by specialist freight carriers.

Delivery is generally to the customer's front door or ground-floor entrance.

Customers are responsible for moving products inside the property and disposing of packaging.

Shipping Costs

Shipping is calculated based on cubic weight, which takes into account the size and volume of the items you're ordering, not just the weight. This is standard for bulky or oddly shaped products (like prams, car seats and baths) as they take up more space in transit.

Shipping is calculated at checkout; however, you can use the shipping calculator on each product page to find the cost of shipping that individual item.

We don’t profit from shipping, it’s simply what it costs to get your order safely to you.

That said, if something doesn’t seem quite right or feels unusually high, let us know - we’re always happy to double-check it for you!

At this time we don't offer a free shipping threshold. We do offer free shipping on certain products, but this is subject to change.

Split Shipments

Orders containing multiple items are usually dispatched together once all products are available. Customers who would prefer to receive in-stock items sooner can contact Customer Care to request a split shipment. Additional shipping charges may apply.

Delayed Deliveries

Delivery delays can occasionally occur due to:

- Courier delays
- Severe weather
- Public holidays
- Peak trading periods
- Supplier delays affecting dispatch

If an order has not arrived within the expected timeframe, Customer Care should investigate with the delivery carrier where appropriate.

Parcel Marked as Delivered

If tracking shows a parcel as delivered but the customer cannot locate it, they should:

- Check around the property, including any safe places.
- Review the tracking information for delivery notes or photographs.
- Check with other members of the household
- Check with neighbours or the building manager if applicable.
- Contact Customer Care if the parcel still cannot be be located.

Customer Care will investigate with the delivery carrier where required.

Damaged Deliveries

If a parcel arrives with visible damage, customers should:

- Inspect the parcel before accepting delivery where possible.
- Take photographs of the packaging before opening it.
- Check the contents for any damage.
- Contact Customer Care as soon as possible if there is an issue.

All deliveries should be opened and inspected within 14 days of receiving the goods, even if the external packaging appears undamaged. We recommend checking that all items are present and in good condition rather than leaving products unopened until they are needed.

If goods have been damaged in transit, please contact Customer Care within 14 days of delivery and provide photographs of the packaging and damaged item.

Customer Care will work with you to determine the appropriate resolution.

Missing Items

If an item is missing from your order, first check whether the item has been shipped separately - you can find this information on your shipping confirmation email. If it's not due to be shipped separately, contact our Customer Care team ASAP and they'll look into it.