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Delivery & Shipping

Sometimes you have questions, we have the answers!

Delivery Information

How much does delivery cost?

You can find your exact delivery cost by entering your post code / suburb on any product page (in the delivery tab).

How long does delivery take?

Delivery times vary depending on the destination and product availability but generally, expected delivery times are as follows. Note: the number of days refers to the estimated time of delivery after the order has been shipped and left the Baby Village warehouse.

STATE	METRO (DAYS)	REGIONAL (DAYS)
New South Wales	2	3
Victoria	3	4
Queensland	3	4
South Australia	4	5
Tasmania	5	7
Western Australia	5	7-13
Northern Territory	5	7-13

On very rare occasions, some furniture items may take longer than usual (up to 12 weeks) for delivery due to supplier delays - you will be contacted to discuss your options if there is an extended delay expected.

How do I track my order?

Once your order is shipped, you will receive an email containing a tracking ID number and link. Be sure to check your junk/ spam folder in case it lands in there!

Note: tracking details may take up to 24 hours to be visible.

If your order has been shipped via Australia Post, you can track your parcel on the Australia Post website using the link provided in the shipping confirmation. You can track your parcel with or without a MyPost account and via the AusPost app. The website provides a quick and safe way to check on parcels and MyPost customers can easily see all their parcels in one place. The App has additional benefits such as near-real-time tracking notifications and more control over your delivery.

If your order has been shipped via Direct Freight, you can track your parcel on the Direct Freight website using the link provided in the shipping confirmation.

Do you deliver to PO Boxes?

In most circumstances we are able to deliver to PO Boxes however with some larger parcels and more remote locations it may not be possible.

Will I have to sign for my delivery?

Deliveries must be signed for upon arrival.

What happens if I'm not home for my delivery?

For courier deliveries (with the exception of Australia Post), a calling card will be left at your delivery address for you to arrange an alternate time for delivery if you are not at home. Australia Post will provide instructions via their website or App for you to be able to pick your parcel up at your local post office.

What happens if my order is damaged?

We ensure that all goods leave us in perfect condition, upon delivery please do a visual check of external packaging to identify any signs of damage in transit, if present please ensure you take photos and note damage, and you may decide not to accept delivery - then contact us immediately.

Additionally, we ask you to open your packages carefully to ensure contents have arrived in perfect condition, even if you don't intend to use it for some time. You have up to 14 days to report any damage to products that may have occurred in transit. The type of remedy we offer will depend upon the circumstances, rest assured we will work collaboratively with you in a timely manner to find an outcome you are happy with.

How are large items delivered?

Our standard courier service for furniture is "to door" only. The customer is responsible for getting items through doorways and up stairs.

How do I know if my item is in stock?

> When a product is marked as "Available to Ship", the item is in stock at one of our locations and will be shipped within 1-2 days unless there are delays during peak trading times such as Black Friday and Christmas.

> When a product is marked as "Pre Order Now" the item may not be in our warehouse and may be inbound from a supplier. An "Expected to ship" date is provided however This date may change and if so, you would be advised in advance.

> When a product is marked as "Available for Click & Collect" the item should be available for Click & Collect within 1-2 days or to purchase in store and take with you.

> When a product is marked as "Preorder for Click & Collect" the item can be ordered online and picked up around the provided "Expected to be ready" date. Please wait for an email from us to say your order is ready for collection.

> Once you've received your shipping & tracking confirmation email, we recommend you follow the nominated carrier to monitor progress.

Shipping

Do you offer Australia-Wide Shipping?

All orders are dispatched from our warehouse located in New South Wales via Australia Post eParcel and Direct Freight. Unfortunately we do not deliver to the following areas: Christmas Island, Norfolk Island, areas in postcodes 0880 and 0881 (Northern Territory), areas in postcode 4875 (Queensland), and areas in postcode 6799 (WA). We are also unable to deliver overseas (including New Zealand and Australian external territories).

Please note during peak periods including Sales, Promotions, Black Friday, Christmas etc there may be delay in goods being delivered. Please check your confirmation email carefully for your estimated delivery date.

What is my expected shipping date?

Prior to ordering, you can find the expected shipping date of the item on it's product page. Once you have purchased, you can find your order expected shipping date on the order confirmation sent to your email.

We do our best to provide this "expected shipping date" but we appreciate your understanding that this is an estimate based on inventory levels and can be subject to change. If an expected shipment date falls on a Saturday, Sunday or Public Holiday, shipping will occur the next possible business day. As mentioned, please check your confirmation email carefully for the most accurate delivery date for your order.

What happens if I don't receive my order?

On rare occasions you don't receive your entire order within 14 days of the item(s) being sent, please contact us so we can track the order with our shipping partners. Please note that no claims will be recognised 14 days after delivery.

Can you ship my order internationally?

At this time, Baby Village only ships within Australia.

General

I need help with my order, who do I contact?

Visit our Contact Us page or email hello@babyvillage.com.au quoting your Order # in the Subject Line

How do I know if my order has been placed successfully?

All successful order transactions will receive an order confirmation email within 30 minutes. If you have not received your order confirmation email, check your email junk or spam folder. Alternatively, Login to your account to check My Orders.

For further assistance, Contact Us.

What payment types do you accept?

Credit Cards (including Visa, MasterCard, American Express)
Paypal
Afterpay
Paysquad
eVouchers
Gift Cards / Store Credit

How does my friend or family member receive their Gift Card?

Gift Cards are sent via courier.
eGift Vouchers are emailed to the recipient directly at no additional charge.

Packaging & Recycling

How does Baby Village reduce waste?

Packaging helps us get our products to our customers safely, reducing damage, waste and disappointment. But our packaging shouldn’t cause more damage than it prevents.

To safeguard resources, reduce use of fossil fuels, protect our natural environment and minimise waste, we’re reducing the amount and impact of our packaging as well as making sure it never becomes waste.

Baby Village uses outer cardboard packaging that is made from at least 35% recycled material and is 100% recyclable.

We encourage our customers to reuse where possible, otherwise recycle our packaging (note packaging tape must go in the red-lid bin).

Where possible, we encourage our suppliers to use packaging made from recycled materials and/or labelled with the recyclability of their product packaging.

Together we are working towards meeting the 2025 National Packaging Targets

apco.org.au

The Australian Packaging Covenant Organisation (APCO) is a not for profit organisation leading the development of a circular economy for packaging in Australia.