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Delivery & Shipping

Sometimes you have questions, we have the answers!

Delivery Information

How much does delivery cost?

You can find your exact delivery cost by entering your post code / suburb on any product page (in the delivery tab).

How long does delivery take?

Delivery times vary depending on the destination and product availability but generally, expected delivery times are as follows. Note: the number of days refers to the estimated time of delivery after the order has been shipped and left the Baby Village warehouse.

STATE METRO (DAYS) REGIONAL (DAYS)

New South Wales

2

3

Victoria

3

4

Queensland

3

4

South Australia

4

5

Tasmania

5

7

Western Australia

5

7-13

Northern Territory

5

7-13

On very rare occasions, some furniture items may take longer than usual (up to 12 weeks) for delivery due to supplier delays - you will be contacted to discuss your options if there is an extended delay expected.

How do I track my order?

Check your order status in Track Order.

Once your order is shipped, you will receive an email containing a tracking ID number and link. Be sure to check your junk/ spam folder in case it lands in there!

Note: tracking details may take up to 24 hours to be visible.

Do you deliver to PO Boxes?

In most circumstances we are able to deliver to PO Boxes however with some larger parcels and more remote locations it may not be possible.

Will I have to sign for my delivery?

Deliveries must be signed for upon arrival. You may however choose to have the parcel left unattended at your delivery address.

What happens if I'm not home for my delivery?

For courier deliveries (with the exception of Australia Post), a calling card will be left at your delivery address for you to arrange an alternate time for delivery if you are not at home, unless you have provide us with 'Authority to Leave' during the checkout process. Australia Post will leave a calling card with instructions for you to be able to pick your parcel up at your local post office or distribution centre.

Please note couriers do not offer a service to call prior to delivery or on approach. Please do not include this request in your instructions as couriers are unfortunately not able to call prior. However you will receive a tracking email once shipped so you can track its delivery to you.

What happens if my order is damaged?

We ensure that all goods leave us in perfect condition, upon delivery please do a visual check of external packaging to identify any signs of damage in transit, if present please ensure you take photos and note damage, and you may decide not to accept delivery - then contact us immediately.

 

Additionally, we ask you to open your packages carefully to ensure contents have arrived in perfect condition, even if you don't intend to use it for some time. You have up to 14 days to report any damage to products that may have occurred in transit. The type of remedy we offer will depend upon the circumstances, rest assured we will work collaboratively with you in a timely manner to find an outcome you are happy with.

How do I know if my item is in stock?

> When a product is marked as "Available in Store" the item should be available to purchase and take with you.

 

> When a product is marked as "View and Order in Store" the item is on display in store, and available to order for delivery. Stock is not held at the store.

 

> When a product is marked as "Order in Store" the item is held at the warehouse, or can be ordered from the supplier for delivery.

 

> When a product is marked as "Available to Ship" and the "Expected to leave by date" is the same day, as long as your order is placed by midday your order should be dispatched the same day.

 

> When a product is marked as "Available to Ship" and the "Expected to leave by date" is 2-4 days, the item is likely in our warehouse and should ship within the expected timeframe.  

 

> When a product is marked as "Available to Ship" and the "Expected to leave by date" is in the future, the item may not be in our warehouse and may be inbound from a Supplier. This date may change and if so you would be advised in advance.

 

> Once you've received your shipping & tracking confirmation email, we recommend you follow the nominated carrier to monitor progress.

Shipping

Do you offer Australia-Wide Shipping?

All orders are dispatched from our warehouse located in New South Wales via Australia Post eParcel and Direct Freight. Unfortunately we do not deliver to the following areas: Christmas Island, Norfolk Island, areas in postcodes 0880 and 0881 (Northern Territory), areas in postcode 4875 (Queensland), and areas in postcode 6799 (WA). We are also unable to deliver overseas (including New Zealand and Australian external territories).

 

Please note during peak periods including Sales, Promotions, Black Friday, Christmas etc there may be delay in goods being delivered. Please check your confirmation email carefully for your estimated delivery date.

What is my expected shipping date? 

Prior to ordering, you can find the expected shipping date of the item on it's product page. Once you have purchased, you can find your order expected shipping date on the order confirmation sent to your email.

 

We do our best to provide this "expected shipping date" but we appreciate your understanding that this is an estimate based on inventory levels and can be subject to change. If an expected shipment date falls on a Saturday, Sunday or Public Holiday, shipping will occur the next possible business day. As mentioned, please check your confirmation email carefully for the most accurate delivery date for your order.

What happens if I don't receive my order? 

On rare occasions you don't receive your entire order within 14 days of the item(s) being sent, please contact us so we can track the order with our shipping partners. Please note that no claims will be recognised 14 days after delivery.

Can you ship my order internationally?

At this time, Baby Village only ships within Australia.

Click & Collect

Do you offer Click & Collect?

Yes, we offer Click & Collect from all our locations, check below for opening hours as these may differ.

Location: Bondi Junction - Store

All successful order transactions will receive an order confirmation email within 30 minutes. Please wait until you have received your second "Your Order is Ready for Collection" email before you arrive at this Location.
Address: 17-21 Bronte Road, Bondi Junction NSW 2023
Best Parking: Westfield Bondi Junction (Myer/Coles side) up to 4-hours free with Westfield App or Eastgate Shopping Centre, first hour free.

Opening Hours: Monday - Saturday 10am - 5pm; Sunday & Public Holidays 10am - 4pm

Location: Alexandria - Click & Collect Only

All successful order transactions will receive an order confirmation email within 30 minutes. Please wait until you have received your second "Your Order is Ready for Collection" email before you arrive at this Location.

Address: 22-28 Mandible Street, Alexandria NSW 2015
Parking: Park in one of the dedicated BV Parking Spaces under the awning

Opening Hours: Monday - Friday 8am - 4pm

General

I need help with my order, who do I contact?

Visit our Contact Us page or email hello@babyvillage.com.au quoting your Order # in the Subject Line

How do I know if my order has been placed successfully?

All successful order transactions will receive an order confirmation email within 30 minutes. If you have not received your order confirmation email, check your email junk or spam folder. Alternatively, Login to your account to check My Orders.

For further assistance, Contact Us.

What payment types do you accept?

  1. Credit Cards (including Visa, MasterCard, American Express)
  2. Paypal
  3. eVouchers
  4. Gift Cards / Store Credit

How does my friend or family member receive their Gift Card?

Gift Cards are sent via courier.
eGift Vouchers are emailed to the recipient directly at no additional charge.

Packaging & Recycling

How does Baby Village reduce waste?

Packaging helps us get our products to our customers safely, reducing damage, waste and disappointment. But our packaging shouldn’t cause more damage than it prevents.


To safeguard resources, reduce use of fossil fuels, protect our natural environment and minimise waste, we’re reducing the amount and impact of our packaging as well as making sure it never becomes waste.


Baby Village uses outer cardboard packaging that is made from at least 35% recycled material and is 100% recyclable.


We encourage our customers to reuse where possible, otherwise recycle our packaging (note packaging tape must go in the red-lid bin).

 

Where possible, we encourage our suppliers to use packaging made from recycled materials and/or labelled with the recyclability of their product packaging.

Together we are working towards meeting the 2025 National Packaging Targets

 

 
apco.org.au
The Australian Packaging Covenant Organisation (APCO) is a not for profit organisation leading the development of a circular economy for packaging in Australia.
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