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Expert guidance. Decisions made easier.
The Baby Village VIP Personal Shopping Experience is a one-on-one consultation designed to help you confidently prepare for your new arrival. Our experienced team will guide you through key baby product decisions with personalised recommendations based on your lifestyle, budget and family's needs.
Key Features at a Glance
Personalised Expert Advice
Receive dedicated support from an experienced Baby Village team member who can help simplify the process of choosing essential baby products.
Tailored to Your Family
Every consultation is personalised to your individual lifestyle, budget and needs, helping you narrow down the options that are right for you.
Confident Product Decisions
Whether you're comparing prams, selecting a cot or choosing the right car seat, you'll receive practical guidance to make informed purchasing decisions.
Great Value Consultation
Your $100 booking fee is fully redeemable on any purchase made at the end of your consultation, making it an investment towards the products you choose.
Item Availability
If your item is in stock, this will leave our warehouse in 1-2 days.
Out of stock products can take up to 10 working days to come back into stock - you will be notified either by email or phone if any items are out of stock.
Typically the items will take 1 day to leave our warehouse if your item is in stock.
Expected Shipping Date
We do our best to provide an "expected shipping date" but this is an estimate based on inventory levels that can be affected by external conditions like public holidays, supplier delays and courier delays.
Orders are dispatched from our Sydney warehouse via Australia Post eParcel (and in some cases TNT Australia), and Direct Freight Express.
Expected Shipping Date
We do our best to provide an "expected shipping date" but this is an estimate based on inventory levels that can be affected by external conditions like public holidays, supplier delays and courier delays.
Orders are dispatched from our Sydney warehouse via Australia Post eParcel (and in some cases TNT Australia), and Direct Freight Express.
For more information read our Delivery & Shipping Page.
Refunds & Exchanges
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund only for a major failure and compensation for any other reasonably foreseeable loss or damage.
Faulty Items
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure. If the failure is minor, we reserve our right to offer to repair only.
Click & Collect
We offer Click & Collect from all our locations. Pick up instructions and opening hours may vary for each location, please check here.
For more information read our Returns & Exchanges Page.
Add a sweet note for an extra memorable gift 💝
Enter your message here and choose when you want it sent!