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Payments

Layby Conditions of Use

At Baby Village we want to make your experience is as easy as possible, that’s why we offer an 8-week layby, giving you time to pay for all the things you need without the rush.

You can start a layby in store, or if you're shopping online, call 1300 355 079 or email us at hello@babyvillage.com.au with your layby list.

A 20% deposit is required and can be made in-store or over the phone.

- Our layby service is available on any purchase and includes sale items (unless exclusions apply)

- A cancelled layby will incur a cancellation fee. The cancellation fee will be calculated at 20% of the initial layby value.

Gift Card Conditions

  • Gift cards can be purchased by customers or issued as part of a promotion.

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  • Purchased Gift Cards are valid for 3 years from the date of purchase.

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  • Promotional Gift Cards may have a shorter expiry date and eligible product or brand restrictions; customers should refer to the terms of the specific promotion.

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  • All Gift Cards can be redeemed online, in-store or over the phone.

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  • Multiple Gift Cards can be used in one transaction.

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  • Gift Cards cannot be redeemed for cash.

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  • Keep your Gift Card code secure as anyone with the gift card number can use its value to make purchases. If yours is lost, or you suspect an unauthorised transaction, immediately report this by calling Baby Village on 1300 355 079.

Promotional Codes

Promotional codes can be entered during checkout.

 

Only one promotional code can usually be applied per order unless otherwise stated. Where a product is eligible for multiple discount codes, the code with the greatest discount will apply.

- Promotional offers may include:

  • - Percentage discounts

  • - Dollar discounts

  • - Free shipping.

  • - Bonus gifts

  • - Limited-time offers

 

Each promotion is subject to its own terms and conditions.

 

Accepted Payment Methods

Baby Village accepts a range of secure payment methods, including:

- Visa

- Mastercard

- American Express

- PayPal

- Shop Pay

- Apple Pay

- Google Pay

- Zip Pay

- Afterpay

- Gift Cards and eGift Vouchers

Available payment methods may vary depending on the customer's device and checkout method.

Payment Timing

 

Payment is authorised and processed when the customer places their order.

If an order cannot be fulfilled, the appropriate refund or store credit will be processed in accordance with our Returns Policy and Australian Consumer Law.

Payment Security

All online payments are processed securely using encrypted payment technology.

Baby Village does not store customers' full payment card details.

Failed Payments

If a payment is unsuccessful, customers should:

  • Confirm sufficient funds are available.

  • Verify their payment details.

  • Try another payment method.

  • Contact their bank or payment provider if the issue continues.

If the issue persists, Customer Care can assist with troubleshooting.

If you haven't received an order confirmation, we have not held any funds from your account.

Duplicate or Pending Charges

Occasionally, a bank may display a pending authorisation rather than a completed charge.

Pending authorisations are managed by the customer's bank and are usually released automatically if the transaction is not completed.

Promotional Terms & Conditions

Gift Registry Rewards

Eligibility

Registry Rewards are available to Baby Village Gift Registry holders with an active event date and valid email address.

 

Qualifying Purchases

Rewards are issued based on the total value of qualifying purchases made from your Baby Village Gift Registry.

At least 3 items must be purchased off the registry.Purchases must be made by someone other than the registry holder.

Only products purchased directly from Baby Village (in-store or online) and marked as “Purchased” on your registry will count towards your total. Items manually marked as “purchased” by the registry holder or others will not be included.

 

Reward Tiers

$50 Gift Card when your village spends $500

$100 Gift Card when your village spends $1,000

$150 Gift Card when your village spends $1,500

 

Reward Delivery

Gift Cards are issued after your event date and sent via email to the registry holder within 14 days.

Exclusions

Gift card purchases, shipping costs, discounts, and returns do not count towards qualifying spend

Validity

Rewards are issued as Baby Village Gift Cards, valid for 3 years from the date of issue and subject to standard Baby Village Gift Card Terms.

Changes

Baby Village reserves the right to amend or end the Registry Rewards programme at any time.

 

Afterpay Day Extra 5% Off Prams, Nursery & Car Seats T&Cs

Terms & Conditions: An extra 5% discount applies to selected prams, nursery and car seats only and is applied to the recommended retail price (RRP). Discounts are final as shown. Offers are valid while stocks last and cannot be used in conjunction with any other offer unless otherwise stated. The promotion is activated using code AFTERPAY-5 and the discount is automatically applied at checkout on eligible products. If a product is eligible for more than one discount (including products included in a bundle), the greater discount will apply. Product exclusions may include Limited or Special Editions, selected brands, bundles and pre-orders unless specified. Discounts apply online and in-store unless stated otherwise. This promotion commences Thursday13th August 2026 at 8am and ends 11:59pm AEST on Sunday 16th August 2026. Baby Village reserves the right to amend, extend or withdraw this promotion at any time without notice. Terms & Conditions apply to all advertising and promotional materials relating to this sale.

2026 EOFY Spin to Win Terms & Conditions

  • Terms and Conditions: The EOFY Spin to Win promotion is valid in-store only at Baby Village Alexandria and Miranda from 27–28 June 2026. Customers must spend $300 or more in a single transaction and opt in to receive marketing communications at checkout to qualify. Price-matched transactions do not qualify for a spin. One spin per transaction applies unless the wheel lands on “Spin Again”. Prizes are awarded at random, are not guaranteed with every spin, and may vary between stores. Major prizes are limited and available while stocks last. By participating, customers consent to being photographed or recorded for promotional purposes. Prizes cannot be exchanged, refunded, transferred, redeemed for cash or converted to store credit. Baby Village reserves the right to amend or withdraw the promotion at any time.

 

Discounts

Where more than one discount is available on the same product, only the highest value discount will apply.

Website Competition Terms and Conditions

        • • Entry is open to residents of Australia only except for employees of Baby Village and associated sponsors, suppliers and related
          •   companies.
  • • You may only enter ONCE per competition.
  • • Entry to be made via Baby Village Competiton page.
  • • Refer to Competiton page for entry requirements e.g. “Tell us in 25 words or less…”
  • • Refer to Competition page for start and end dates.
  • • Refer to Competition page for prize inclusions and total prize value.
  • • Winner will be drawn the day after the competition ends and will be notified by email.
  • • Winner will be announced within seven (7) days of the competition end date.
  • • By entering winners agree to allow the Organiser to publish the winners’ names, and winning descriptions online (social media,   website etc) or in printed media.
  • • Prizes will be awarded based on skill and the most creative answer will win. Chance plays no part in determining the winners.
  • • Prizes are not transferable or exchangeable and cannot be taken as cash.
  • • No responsibility is taken for any variation in the final prizes awarded.
  • • Collection/delivery of prizes is the responsibility of the winner.
  • • All information submitted becomes the property of Baby Village and may be used in future marketing exercises.
  • • All participants and winners indemnify the Organiser, its advertising agencies, advisers, suppliers, and nominated agents      
  •   against any and all claims, damages or loss howsoever arising, including but not limited to willful misconduct or negligent act or
  •   omission arising from their participation in this competition.
  • • In the event of any dispute whatsoever, the decision of the Organiser is final and no correspondence will be entered into.
  • • Competition Organiser is Baby Village Pty Ltd 51 138 417 660

Bugaboo Prams & Strollers - Free Shipping

T&Cs Apply: Discounts apply to RRP; are final as shown; are valid while stocks last, and cannot be used in conjunction with any other offer or discount. Exclusions apply to Gift Vouchers, Gift Wrapping, Delivery & Installation services. VIP offer doesn't apply to RRP pricing. Free Shipping Australia Wide applies to all Bugaboo Products however it excludes All Bugaboo Accessories - except accessories that are in a Bugaboo Bundle or that is a Free Gift with e.g. a Bugaboo Pram. T&C's apply to all print marketing collateral supporting the sale. Free shipping Australia-wide is subject to change, and may change without notice. Exclusions as outlined above apply. Additional exclusions may apply at the discretion of Baby Village.

 

New Subscriber Voucher Conditions

• $10 Gift Voucher is only for new subscribers. Any customer or vistor who has subscribed to our email database via our previous website or anytime previously will not receive a welcome Gift Voucher.

• For the $10 Gift Voucher to be activated at checkout, your cart must have a minimum spend of $100 and not contain any gift with purchase.

• If a product is eligible for more than one discount, the discount of greater value will apply.

• Your $10 Gift Voucher can only be used once.

• Your $10 Gift Voucher is only valid for 7 days once your Welcome email has been sent.

Finder Awards

Finder is totally independent, meaning the Awards are unbiased and objective. The Finder Awards were established to help people around the world easily identify the best products and brands and conduct research independent of any commercial agreements. For more information on the Award visit https://www.finder.com.au/finder-awards/customer-satisfaction/retailers-2023

Big 3 In-Store Promotion

T&Cs apply: In-store promotion only. When you purchase your 'Big 3' items in-store with Baby Village, from the same email address and Baby Village account, you will receive a Baby Village Gift Voucher.

 

45 days after the purchase of your Pram, Cot and Car Seat with Baby Village, you will receive a voucher. The voucher will be issued 45 days after the purchase of your last 'Big 3' item.

 

Receive a $100 Baby Village Voucher when the sum of your 'Big 3' items equals $2,000 or more.

Receive a $200 Baby Village Voucher when the sum of your 'Big 3' items equals $3,000 or more.

Receive a $300 Baby Village Voucher when the sum of your 'Big 3' items equals $4,000 or more.

 

This promotion is in-store only and will end at Baby Village's discretion.

 

 

Bounty Bag Gift Card

T&Cs Apply: Discounts apply to RRP; are final as shown; are valid while stocks last, and cannot be used in conjunction with any other offer or discount. Exclusions apply to Gift Vouchers, Gift Wrapping, Delivery & Installation services. Free Shipping offer applies to select products only. VIP offer doesn't apply to RRP pricing. Product exclusions include Limited or Special Editions, Select Brands and Pre-orders unless stated. T&C's apply to all print marketing collateral supporting the promotion. Within your 'Bounty Bag', if you find a Baby Village Gift Card, you will be able to apply your discount code (mentioned on the Gift Card) at checkout to the collection referenced on the Gift Card, which can be found by scanning the QR code which will take you straight to this collection page (where the discount may only be applied to the products in this collection). The products within the collection are subject to change. The discount code can only be used once per transaction and once per customer. This discount can be used in-store or online but cannot be used in conjunction with the Big 3 In-Store Promotion.  

 

Spin the Wheel In-Store Events

T&Cs Apply: During our In-Store Spin the Wheel Events that take place in our store locations, the following conditions apply:

  • - Minimum spend requirements must be met in order to spin the wheel: $300 or more in a single transaction.
    • - Must accept to sign up to receive marketing at checkout with a sales assistant.
    • - You consent to being recorded during and immediately after your spin of the wheel.
    • - A prize is not always guaranteed to each person that spins.
    • - Where the wheel lands when you spin is completely up to chance.
    • - Prizes will always vary between stores.
    • - No second spins unless it lands on "Spin Again"
    • - No changing prizes because you don’t like it or for any other reason.
    • - No exchanging prizes for store credit or refunding prizes at a later date for cash. The prize is a free gift that cannot be exchanged for any reason.
    • - For the ‘Big’ prizes, which are up to the stores discretion - there will only be 1x of these prizes, and once this prize is won, it will not be possible for another person to win it again.

 

$15 Gift Card Terms & Conditions

  • Eligibility:

    • This $15 gift card is offered to customers who complete a purchase of $250 AUD or more following participation in an abandoned cart flow or eligible promotional campaign.

  • Minimum Spend:

    • The gift card is valid on future purchases of $199 AUD or more (excluding shipping and handling).

  • Validity Period:

    • Gift cards are valid for 365 days from the date of issue. Expired cards cannot be reissued or extended.

  • Redemption:

    • One gift card per customer, per transaction.

    • Gift cards are not redeemable for cash, credit, or against previous purchases.

    • Cannot be combined with other discount codes, vouchers, or promotional offers unless stated otherwise.

  • Exclusions:

    • Certain brands or products may be excluded from redemption at Baby Village’s discretion.

  • Non-Transferable:

    • Gift cards are issued to the original recipient and may not be transferred, sold, or exchanged.

  • Returns:

    • If a qualifying order is returned or refunded, the gift card may be cancelled or voided.

  • Amendments:

    • Baby Village reserves the right to amend these Terms & Conditions at any time without prior notice.

 

Clearance Sale

  • Promotion Period: The Baby Village Clearance Sale runs or while stocks last. Baby Village reserves the right to end the promotion at any time without prior notice.

  • Discounts: Discounts of up to 50% off apply to selected items only. Discounted prices will be shown on product pages. Discounts cannot be applied to items outside the promotion.

  • Availability: All products are subject to availability. Baby Village is not responsible if products become unavailable during the promotion.

  • Exclusions: The clearance sale does not include gift cards, previously purchased items, or items explicitly marked as non-discountable.

  • Returns & Exchanges: Sale items may be eligible for return or exchange according to Baby Village’s standard Returns Policy, unless stated as final sale.

  • Pricing Errors: Baby Village reserves the right to correct any pricing errors and to cancel or refuse any orders placed due to incorrect pricing.

  • Other Promotions: Discounts cannot be combined with other offers, vouchers, or promotions unless expressly stated.

  • Amendments: Baby Village reserves the right to amend these Terms & Conditions at any time without prior notice.

 

Abandoned Checkout Discount Codes

  • Discount Value & Minimum Spend:

    • $25 off code: Valid on orders of $500 or more.

    • $50 off code: Valid on orders of $1,000 or more.

  • Validity Period:

    • Each code is valid for 4 days from the date it is issued.

  • Usage Restrictions:

    • Codes can be used once per customer.

    • Not valid in conjunction with any other offers, promotions, or discount codes.

    • Cannot be applied to gift cards or previous purchases.

  • General:

    • Codes are non-transferable and have no cash value.

    • Baby Village reserves the right to cancel or amend codes at any time.

 

Instagram Giveaway Terms & Conditions

Terms & Conditions: By entering a Baby Village Instagram giveaway, participants agree to these Terms & Conditions. Entry is open to Australian residents aged 18 years or over unless otherwise stated. The giveaway period, eligibility, entry requirements, prize details, winner selection and announcement date will be outlined in the relevant Instagram post caption, which forms part of these Terms & Conditions. Prizes are not transferable, exchangeable or redeemable for cash. Where a specific product, colour, print or variant is advertised, Baby Village reserves the right to substitute the prize with the same product in an alternative colour, print, finish or variant, or with a product of equal or greater value should the advertised prize become unavailable. Product images are for illustrative purposes only. Winners will be contacted via Instagram direct message and, if unclaimed within the timeframe specified in the giveaway post, Baby Village reserves the right to redraw the prize. Baby Village is not responsible for lost, delayed or damaged deliveries once dispatched. This promotion is in no way sponsored, endorsed, administered by or associated with Instagram. Baby Village reserves the right to verify entries, disqualify entrants who breach these Terms & Conditions, and amend, suspend or cancel the promotion where necessary. Baby Village's decision is final and no correspondence will be entered into.

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