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Order Confirmation
After placing your order, you'll receive an order confirmation email within a few minutes.
If you haven't received your confirmation email:
- Check your junk or spam folder.
- Log into your Baby Village account and view My Orders.
- Contact Customer Care if you're still unable to locate it.
Changing an Order
If a customer needs to make changes to their order, they should contact Customer Care as soon as possible.
Depending on the order status, we may be able to:
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Update the delivery address
-
Add items to the order
-
Remove items from the order
-
Arrange a split shipment
-
Cancel the order (where eligible)
Once an order has been dispatched, changes are generally no longer possible.
Changing the Delivery Address
If the order has not yet been dispatched, we can usually update the delivery address.
If the order has already been dispatched, in some cases we may be able to request a delivery redirection through the courier. This depends on the courier's capabilities and cannot be guaranteed.
Cancelling an Order
Customers should contact Customer Care as soon as possible if they wish to cancel their order.
Cancellation can only be made if the order has not been fulfilled yet.
- Store credit or a refund to the original payment method will be issued for the full order value, including shipping.
- Special order and non-stock items cannot usually be cancelled, however in some circumstances special orders may be refunded as store credit
When Baby Village Cancels an Order
In rare cases we may cancel an order if a supplier cannot fulfil it, there is a pricing or website error, the order is suspected to be fraudulent, or circumstances outside our control prevent us from supplying the goods.
Dispatch Times
Products marked Available to Ship are generally dispatched within 1–2 business days.
Orders containing pre-order or backorder items will usually be held until all items are avail
able for dispatch.
Customers who would prefer to receive their in-stock items sooner can contact Customer Care to request a split shipment. Additional shipping charges may apply.
During major sale events and peak trading periods, dispatch times may be longer than usual.
Pre-orders
Pre-order dates are estimates only.
Estimated shipping dates are displayed:
- - On the product page
- - At checkout
- In the order confirmation email
These dates are provided by our suppliers and may change due to production, shipping or supply chain delays.
If a customer requires an item urgently, recommend selecting a product that is currently marked Available to Ship.
Tracking an Order
Customers receive tracking details by email once their order has been dispatched.
Tracking updates can take up to 24 hours to become active.
If tracking has not updated after this time, Customer Care will investigate with the delivery carrier if required.
More information