Terms & Conditions

Goods and Services Tax (GST)

Goods and services tax is applicable on all our products. As you will note from our website, in our stores and in our catalogues, all prices include GST. The current rate of GST is 10%. This rate may change in the future and will be based on Australian legislation. The prices indicated for products exclude freight and handling.


Manufacturer's Warranty

These are in addition to statutory warranties which cannot be excluded under the Australian Consumer Law. Manufacturer warranty periods are as stated for each individual item. A manufacturer’s warranty begins from the date of invoice, not the date of first use. If you make a claim under a Manufacturer’s warranty, you must pay for the cost of returning the product to Baby Village and for the cost of having it delivered to you after repair, exchange or refund (as the case may be). Other Manufacturer warranty details are as stated for each individual item.


Circumstances Beyond Our Control

We shall not be liable to you for any breach, hindrance or delay in the performance of a Contract attributable to any cause beyond our reasonable control, including without limitation any natural disaster and unavoidable incident, actions of third parties (including without limitation hackers, suppliers, governments, quasi-governmental, supra-national or local authorities), insurrection, riot, civil commotion, war, hostilities, warlike operations, national emergencies, terrorism, piracy, arrests, restraints or detainments of any competent authority, strikes or combinations or lock-out of workmen, epidemic, fire, explosion, storm, flood, drought, weather conditions, earthquake, natural disaster, accident, mechanical breakdown, third party software, failure or problems with public utility supplies (including electrical, telecoms or Internet failure), shortage of or inability to obtain supplies, materials, equipment or transportation ("Event of Force Majeure"), regardless of whether the circumstances in question could have been foreseen.

Either you or we may terminate a Contract forthwith by written notice to the other in the event that the Event of Force Majeure lasts for a period of two Business Days or more, in which event neither you nor we shall be liable to the other by reason of such termination (other than for the refund of a Product already paid for by you and not delivered).

If we have contracted to provide identical or similar Products to more than one Customer and are prevented from fully meeting our obligations to you by reason of an Event of Force Majeure, we may decide at our absolute discretion which contracts we will perform and to what extent.
 

Afterpay

Afterpay offers a simple instalment plan for online shopping, allowing your purchase to be paid for in four equal instalments, due every fortnight. First-time customers will need to setup an Afterpay account and provide payment details, returning customers will simply log in to make your purchase. At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise Afterpay will automatically deduct the instalments from your debit or credit card every fortnight.

The current transaction limit for Afterpay is $1,200; if your purchase is greater than this amount, the Afterpay option will not be made available. Afterpay uses an automated system that considers a number of different factors when determining which transactions to approve including the length of time you've held an Afterpay account and how many transactions you've made in a given period. 
For more information visit Afterpay help.

Gift Cards & eGift Vouchers Conditions

  • Gift Cards can be sent to yourself or the recipient by registered post and comes with a printed card for you to include a message.
  • eGift Vouchers are emailed directly to the recipient with your message.
  • Gift Cards and eGift Vouchers are valid for 12 months from date of purchase and once expired cannot be redeemed.
  • Gift Cards and eGift Vouchers may be used in part or full when shopping.
  • Gift Cards can only be redeemed for in-store purchases, either in person or via telephone.
  • eGift Vouchers may only be redeemed for online purchases.
  • Only one eGift Voucher may be used per transaction.
  • Gift Cards and eGift Vouchers cannot be redeemed for cash.
  • Keep your Gift Card or eGift Voucher secure and treat it as you would treat cash, anyone holding the Gift Card or eGift Voucher can use its value to make purchases. If yours is lost or stolen, or you suspect an unauthorised transaction, immediately report this by calling Baby Village on 02 9387 3555.

Website Competition Terms and Conditions
  • Entry is open to residents of Australia only except for employees of Baby Village and associated sponsors, suppliers and related companies.
  • You may only enter ONCE per competition.
  • Entry to be made via Baby Village Competiton page.
  • Refer to Competiton page for entry requirements e.g. “Tell us in 25 words or less…”
  • Refer to Competition page for start and end dates.
  • Refer to Competition page for prize inclusions and total prize value.
  • Winner will be drawn the day after the competition ends and will be notified by email.
  • Winner will be announced within seven (7) days of the competition end date.
  • By entering winners agree to allow the Organiser to publish the winners’ names, and winning descriptions online (social media, website etc) or in printed media.
  • Prizes will be awarded based on skill and the most creative answer will win. Chance plays no part in determining the winners.
  • Prizes are not transferable or exchangeable and cannot be taken as cash.
  • No responsibility is taken for any variation in the final prizes awarded.
  • Collection/delivery of prizes is the responsibility of the winner.
  • All information submitted becomes the property of Baby Village and may be used in future marketing exercises.
  • All participants and winners indemnify the Organiser, its advertising agencies, advisers, suppliers, and nominated agents against any and all claims, damages or loss howsoever arising, including but not limited to willful misconduct or negligent act or omission arising from their participation in this competition.
  • In the event of any dispute whatsoever, the decision of the Organiser is final and no correspondence will be entered into.
  • Competition Organiser is Baby Village Pty Ltd 51 138 417 660

Social Media Competition Terms and Conditions
  • Entry is open to residents of Australia only except for employees of Baby Village and associated sponsors, suppliers and related companies.
  • You may only enter ONCE per competition.
  • Entry to be made via Baby Village Facebook or Instagram page as outlined.
  • Refer to Social Media Competiton Post for entry requirements e.g. “Share with a friend... Tell us your preferred colour...”
  • Refer to Social Media Competition Post for start and end dates.
  • Refer to Social Media Competition Post for prize inclusions and total prize value.
  • Winner will be drawn the day after the competition ends and will be notified by email.
  • Winner will be announced within seven (7) days of the competition end date.
  • By entering, winners agree to allow the Organiser to publish the winners’ names, and winning descriptions online (social media, website etc) or in printed media.
  • Prizes will be awarded based on meeting the requirements of the Competition and skill. Chance plays no part in determining the winners.
  • Prizes are not transferable or exchangeable and cannot be taken as cash.
  • No responsibility is taken for any variation in the final prizes awarded.
  • Collection/delivery of prizes is the responsibility of the winner.
  • All information submitted becomes the property of Baby Village and may be used in future marketing exercises.
  • All participants and winners indemnify the Organiser, its advertising agencies, advisers, suppliers, and nominated agents against any and all claims, damages or loss howsoever arising, including but not limited to willful misconduct or negligent act or omission arising from their participation in this competition.
  • In the event of any dispute whatsoever, the decision of the Organiser is final and no correspondence will be entered into.
  • Competition Organiser is Baby Village Pty Ltd 51 138 417 660
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Baby Village 9th Birthday Sale 2018 Giveaway Terms & Conditions
  1. Instructions on how to enter and prize details form part of these Conditions of Entry. Participation in this Promotion will be deemed acceptance of these terms and conditions of entry.
  2. The Promotion is only open to residents of Australia. If the winner is under 18 years of age, the prize will be awarded to the winner’s parent or legal guardian.
  3. Employees of the Promoter, and their immediate families and agencies associated with this Promotion are ineligible to enter.
  4. The Promotion commences 12/09/2018 and closes with the last purchase made by 11:59pm AEST on 30/09/2018. This is a game of chance. Entries will be drawn at random. The first eligible entries drawn, will win.
  5. To enter Participants must provide their full name, mobile contact number, email address and post code at the time of purchase.
  6. At time of purchase of an eligible product Participants details will be collected and will become an eligible entry. The receipt of purchase will constitute entry confirmation.
  7. You may enter only once.
  8. The judge’s decision in relation to all aspects of this competition is final and binding on every person who enters. No correspondence will be entered into.
  9. The winner consents to their full name and state being published on the Baby Village website www.babyvillage.com.au, and on Baby Village social media channels including Facebook and Instagram.
  10. 9 x winners will be drawn at 12pm on Wednesday, 03/10/18 at Baby Village, 90-94 Ebley Street, Bondi Junction 2022.
  11. Each of the 9 winners will be announced within 9 days commencing Friday 05/10/18.
  12. The winner/s will be notified by email.
  13. Estimated date for the prize to be provided to the winners is 19/10/18.
  14. If the winner/s do not claim their prize by the Friday 21/12/18, a re-draw at the original address will take place at 12pm on Thursday, 27/12/18. The winner/s will be notified by email and the prize provided Friday 28/12/18.
  15. Each prize will be 1x AUD$500.00 Baby Village Gift Voucher.
  16. Total prize pool value is AUD$4,500.00.
  17. Prizes will be awarded in the form of a Gift Voucher and the Promoter shall not be liable for any lost, stolen, forged, damaged or tampered with Vouchers. Redemption of Gift Vouchers are subject to the relevant terms and conditions of Gift Vouchers. Gift Vouchers have a 12-month expiry from date of issue.
  18. Except for any liability that cannot be excluded by law, the Promoter (including its officers, employees and agents) excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of the Promotion, including, but not limited to, where arising out of the following: (a) any technical difficulties or equipment malfunction (whether or not under the Promoter’s control); (b) any theft, unauthorised access or third party interference; (c) any entry or prize claim that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter; (d) any variation in prize value to that stated in these Conditions of Entry; (e) any tax liability incurred by a winner or entrant; and/or (f) participation in the promotion.
  19. If for any reason this competition is not able to be run as planned, including infection by computer virus, bugs, tampering, unauthorised intervention, fraud, technical failures or any other causes beyond the control of the promoter which corrupt or affect the administration security, fairness, integrity or proper conduct of this competition, then the promoter reserves the right to cancel the competition without notice.  
  20. The promoter assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorised access to, or alteration of entries. 
  21. By entering the Promotion, the Participant consents to receipt of any email regarding the promotion and other emails which inform the entrant of the Promoters other publications, products, services and events and to promote third party goods and services it may be interested in. 
  22. Baby Village does not accept any usage liability for images published; and that all image license agreements have been entered into by the Advertiser, prior to commencing promotions.
  23. All entries become the property of the Promoter.
  24. The Promoter is Baby Village, ABN 51 138 417 660, 90-94 Ebley Street, Bondi Junction 2022.
  25. Baby Village reserves the right to verify entries with photo identification and/or additional information.
  26. Permit Number: NSW: LTPS/18/27633