Terms & Conditions

Goods and Services Tax (GST)

Goods and services tax is applicable on all our products. As you will note from our website, in our stores and in our catalogues, all prices include GST. The current rate of GST is 10%. This rate may change in the future and will be based on Australian legislation. The prices indicated for products exclude freight and handling.

Manufacturer's Warranty

These are in addition to statutory warranties which cannot be excluded under the Australian Consumer Law. Manufacturer warranty periods are as stated for each individual item. A manufacturer’s warranty begins from the date of invoice, not the date of first use. If you make a claim under a Manufacturer’s warranty, you must pay for the cost of returning the product to Baby Village and for the cost of having it delivered to you after repair, exchange or refund (as the case may be). Other Manufacturer warranty details are as stated for each individual item.

Circumstances Beyond Our Control

We shall not be liable to you for any breach, hindrance or delay in the performance of a Contract attributable to any cause beyond our reasonable control, including without limitation any natural disaster and unavoidable incident, actions of third parties (including without limitation hackers, suppliers, governments, quasi-governmental, supra-national or local authorities), insurrection, riot, civil commotion, war, hostilities, warlike operations, national emergencies, terrorism, piracy, arrests, restraints or detainments of any competent authority, strikes or combinations or lock-out of workmen, epidemic, fire, explosion, storm, flood, drought, weather conditions, earthquake, natural disaster, accident, mechanical breakdown, third party software, failure or problems with public utility supplies (including electrical, telecoms or Internet failure), shortage of or inability to obtain supplies, materials, equipment or transportation ("Event of Force Majeure"), regardless of whether the circumstances in question could have been foreseen.

Either you or we may terminate a Contract forthwith by written notice to the other in the event that the Event of Force Majeure lasts for a period of two Business Days or more, in which event neither you nor we shall be liable to the other by reason of such termination (other than for the refund of a Product already paid for by you and not delivered).

If we have contracted to provide identical or similar Products to more than one Customer and are prevented from fully meeting our obligations to you by reason of an Event of Force Majeure, we may decide at our absolute discretion which contracts we will perform and to what extent.

Gift Cards & eGift Vouchers Conditions

  • Gift Cards can be sent to yourself or the recipient by registered post and comes with a printed card for you to include a message.
  • eGift Vouchers are emailed directly to the recipient with your message.
  • Gift Cards and eGift Vouchers are valid for 12 months from date of purchase and once expired cannot be redeemed.
  • Gift Cards and eGift Vouchers may be used in part or full when shopping.
  • Gift Cards can only be redeemed for in-store purchases, either in person or via telephone.
  • eGift Vouchers may only be redeemed for online purchases.
  • Only one eGift Voucher may be used per transaction.
  • Gift Cards and eGift Vouchers cannot be redeemed for cash.
  • Keep your Gift Card or eGift Voucher secure and treat it as you would treat cash, anyone holding the Gift Card or eGift Voucher can use its value to make purchases. If yours is lost or stolen, or you suspect an unauthorised transaction, immediately report this by calling Baby Village on 02 9387 3555.

Competition Terms and Conditions
  • Entry is open to residents of Australia only except for employees of Baby Village and associated sponsors, suppliers and related companies.
  • You may only enter ONCE per competition.
  • Entry to be made via Baby Village Compettion page.
  • Refer to Compettion page for entry requirements e.g. “Tell us in 25 words or less…”
  • Refer to Competition page for start and end dates.
  • Refer to Competition page for prize inclusions and total prize value.
  • Winner will be drawn and announced the day after the competition ends and will be notified by email.
  • By entering winners agree to allow the Organiser to publish the winners’ names, and winning descriptions online (social media, website etc) or in printed media.
  • Prizes will be awarded based on skill and the most creative answer will win. Chance plays no part in determining the winners.
  • Prizes are not transferable or exchangeable and cannot be taken as cash.
  • No responsibility is taken for any variation in the final prizes awarded.
  • Collection/delivery of prizes is the responsibility of the winner.
  • All information submitted becomes the property of Baby Village and may be used in future marketing exercises.
  • All participants and winners indemnify the Organiser, its advertising agencies, advisers, suppliers, and nominated agents against any and all claims, damages or loss howsoever arising, including but not limited to willful misconduct or negligent act or omission arising from their participation in this competition.
  • In the event of any dispute whatsoever, the decision of the Organiser is final and no correspondence will be entered into.
  • Competition Organiser is Baby Village Pty Ltd 51 138 417 660