Returns & Exchange

We understand that you would like to shop with confidence at Baby Village.  Please see below our policies for refunds and exchanges 

If you have proof of purchase 

If you are able to provide suitable proof of purchase within 28 days, Baby Village will gladly provide you with an exchange, or repair. Refunds are not given for change of mind, or incorrect decision unless required by law. However if the item is faulty, significantly different from what was shown to you, or it does not do what it was advised to do, or where otherwise required by law – we will gladly exchange or refund. Refunds will be given using your original payment method.

For an item to be refunded and / or exchanged the item needs to be in a re-saleable condition which includes:  
  • the original labels are still attached; 
  • the item is in its original packaging
  • the item is unused
If you would like to return/exchange an item, please download a Baby Village Return/Exchange Form.

Faulty Items: If you believe an item you have purchased from Baby Village is faulty, we may need to send the item to the manufacturer for assessment to determine whether or not you are entitled to an exchange, refund or repair. Warranty does not apply to improper care, misuse of the product, or normal wear and tear caused by product use. We, Baby Village and the Manufacturer, reserve the right to inspect the unit. You may be charged for repairs if the product has been damaged accidently. If the product is found to be faulty due to manufacturers fault within 4 weeks from date of purchase, you will be provided with a choice of repair, exchange, or refund. Baby Village receipt required for proof of purchase.
Warranty periods are as stated for individual items. If the item is out of warranty period, a fee for repair will be charged.

Note: There is no refund or exchange for display stock, floorstock or clearance lines unless the product is faulty where the customer was not advised. 

If you do not have proof of purchase

If you cannot provide satisfactory proof of purchase, Baby Village may, at its discretion, provide you with an exchange or Gift Voucher to the current value of the item provided the item(s) are in a re-saleable condition in its original packing and has not been used, and if the item is currently stocked in-store. Without proof of purchase Baby Village reserves the right to deduct 10-30% from the current ticketed price, as the item may have been purchased during a sale period or at the VIP discount rate.
Please choose carefully as we do not offer exchange or refund on special orders of furniture and products that are not usually stocked within our stores or are a pre-ordered item. 

Online refunds or exchanges exclude delivery charges. Delivery in non-refundable.
Gift Vouchers are non refundable and cannot be replaced if lost.