Returns & Exchange

We understand that you would like to shop with confidence at Baby Village.  Please see below our policies for refunds and exchanges 


If you have proof of purchase 

If you are able to provide suitable proof of purchase within 28 days, Baby Village will gladly provide you with an exchange, or repair. Refunds are not given for change of mind, or incorrect decision unless required by law. However if the item is faulty, significantly different from what was shown to you, or it does not do what it was advised to do, or where otherwise required by law – we will gladly exchange or refund. Refunds will be given using your original payment method.

For an item to be refunded and / or exchanged the item needs to be in a re-saleable condition which includes:  
  • the original labels are still attached; 
  • the item is in its original packaging
  • the item is unused
If you would like to return/exchange an item, please download a Baby Village Return/Exchange Form.

Faulty Items: If you believe an item you have purchased from Baby Village is faulty, we will need to contact the Manufacturer for assessment to determine whether or not you are entitled to an exchange, refund or repair.  We, Baby Village and the Manufacturer, reserve the right to inspect the unit, and may need you to send the item to the Manufacturer. If the item is found to be faulty due to manufacturers fault, you will be furnished with a repair, exchange, or refund (as determined by the Manufacturer under the guidelines of the Australian Consumer Law). A Baby Village receipt will be required for proof of purchase. You may be charged for repairs if the product has been damaged accidently. 
 
Refer to Manufacturers Warranty for further information.

Note: There is no refund or exchange for display stock, floorstock or clearance lines unless the product is faulty where the customer was not advised. 
 

If you do not have proof of purchase

If you cannot provide satisfactory proof of purchase, Baby Village may, at its discretion, provide you with an exchange or Gift Voucher to the current value of the item provided the item(s) are in a re-saleable condition in its original packing and has not been used, and if the item is currently stocked in-store. Without proof of purchase Baby Village reserves the right to deduct 10-30% from the current ticketed price, as the item may have been purchased during a sale period or at the VIP discount rate.
 
Please choose carefully as we do not offer exchange or refund on special orders of furniture and products that are not usually stocked within our stores or are a pre-ordered item. 

Online refunds or exchanges exclude delivery charges. Delivery in non-refundable.
 
Gift Vouchers are non refundable and cannot be replaced if lost.