Delivery & Shipping

You can purchase your items online and pick them up at Baby Village in Bondi Junction, or have them delivered directly to your door.

COVID-19 Message

Our online store is still open all day (and night!), every day for you to shop as normal. Our retail store remains open 10am - 5pm Monday - Saturday and 10am - 4pm Sunday should you need to collect an item or visit us in store.

We're working hard to dispatch orders on time, but due to higher than normal order volumes and delays being experienced by our delivery partners including Australia Post as a result of the impacts of COVID-19, we are unable to guarantee our normal delivery times. 

We appreciate your patience and understanding at this time.

When will your order be delivered?
Check your inbox for an email called 'Thank you for your order!' from, your expected delivery date is noted there and is based on the item with the latest availability.

How do you check the status of your order?
#1 Check your inbox for an email from
#2 Click the 'Track Delivery' button
#3 Review the Status & Estimated delivery date

(Please note your order might be delivered in more than one parcel and sometimes parcels are split in transit.)

Australia-wide Shipping

All orders are dispatched from our store located in New South Wales via Fastway, Australia Post eParcel and in some cases Couriers Please or TNT Australia. Unfortunately we do not deliver to the following areas: Christmas Island, Norfolk Island, areas in postcodes 0880 and 0881 (Northern Territory) and areas in postcode 4875 (Queensland). We are also unable to deliver overseas (including New Zealand).

Please note during peak periods including Sales, Promotions, Black Friday, Christmas etc there may be delay in goods being delivered. Please check your confirmation email carefully for your estimated delivery date.

Expected Shipping Date

We do our best to provide an "expected shipping date" but this is an estimate based on inventory levels that can be affected by external conditions like public holidays, supplier delays and courier delays. 

General Information

For courier deliveries (with the exception of Australia Post), a calling card will be left at your delivery address for you to arrange an alternate time for delivery if you are not at home, unless you have provide us with 'Authority to Leave' during the checkout process. Australia Post will leave a calling card with instructions for you to be able to pick your parcel up at your local post office or distribution centre.

Please note couriers do not offer a service to call prior to delivery or on approach. Please do not include this request in your instructions as couriers are unfortunately not able to call prior. However you will receive a tracking email once shipped so you can track its delivery to you. 

"Expected to ship" dates are estimates and subject to change. If an expected shipment date falls on a Saturday, Sunday or Public Holiday, shipping will occur the next possible business day. As always, please check your confirmation email carefully for the most accurate delivery date for your order.

We ensure that all goods leave us in perfect condition, upon delivery please do a visual check of external packaging to identify any signs of damage in transit, if present please ensure you take photos and note damage, and you may decide not to accept delivery - then contact us immediately.

Additionally, we ask you to open your packages carefully to ensure contents have arrived in perfect condition, even if you don't intend to use it for some time. You have up to 14 days to report any damage to products that may have occurred in transit. The type of remedy we offer will depend upon the circumstances, rest assured we will work collaboratively with you in a timely manner to find an outcome you are happy with.

Availability of Products

All products on our website are supplied subject to availability. We will use our best endeavours to supply you with the product ordered. On occasion however, goods that are displayed on our website may not be available. If this occurs, we will contact you and offer you a part dispatch for the balance of your order that is available or issue you with a refund or credit note for that part of the order that cannot be supplied.

Products marked as ONLINE ONLY may take longer than other products to deliver - please expect delivery up to 10-15 working days for these products.

Out of Stock Items 

Out of stock products can take up to 10 working days to come back into stock - you will be notified either by email or phone if any items are out of stock.


Furniture Deliveries

On very rare occasions, some furniture items may take longer than usual (beyond 2-4 weeks) for delivery due to supplier delays - you will be contacted to discuss your options if there is an extended delay expected.

Gift Cards

Gift Cards are sent via courier. 
eGift Vouchers are emailed to the recipient directly at no additional charge.

Post Shipping Support

On rare occasions you don't receive your entire order within 14 days of the item(s) being sent, please contact us so we can track the order with our shipping partners. Please note that no claims will be recognised 14 days after delivery.

Expected Delivery


For any additional questions please contact us by phone 02 9387 3555 or 1300 355 079 or email us at